1. Who we are
These terms are between your business and TraceID Ltd, a company registered in England and Wales with company number 16802403. Our registered office is Abacus House, Pennine Business Park, Longbow Close, Huddersfield HD2 1GQ. Our trading address is Stadium Business and Trade Park, Tilehurst, Reading RG30 6BX. In these terms, "we" and "us" mean TraceID Ltd, and "you" means the business that has agreed to use the service.
If you have a signed agreement or order with us, it applies alongside these terms. Where the two differ, the signed agreement wins.
2. The service
We provide two products, delivered as software you use over the internet through the TraceID Hub (the "service"):
- TraceID Verified: digital inspection reports, with guided forms, photos, rules that set a status, controlled revisions and PDF reports.
- TraceID Traced: product records, batches, trace IDs with QR codes, public scan pages and versioned product passports.
You can use either product or both. Your agreement with us says which you have, and the charges, which we agree with you in writing before you start.
3. Accounts
There is no self-service sign-up. We set up your organisation's account, and your administrators then invite your users and choose each person's role.
You are responsible for who you give access to, for keeping sign-in details secure, and for what your users do in the service. Tell us straight away at [email protected] if you think an account has been misused.
4. Your data
You own the data you and your users put into the service, including forms, reports, photos, product records and documents. You give us a licence to store, copy, process and display that data only as needed to provide, secure and support the service for you. We do not sell your data.
For personal data in your account, you are the controller and we are your processor. A Data Processing Agreement is available on request.
Traced public scan pages can be seen by anyone who scans the QR code. You decide what appears on them, and you are responsible for not publishing anything there that should stay private.
5. Acceptable use
You must not, and must make sure your users do not:
- use the service in a way that breaks the law or infringes anyone else's rights;
- upload malicious code, or try to get around the service's security or access controls;
- try to reach data or accounts that are not yours;
- put the service under unreasonable load, or interfere with other customers' use of it;
- resell the service, or copy or reverse engineer it, except where the law allows.
We may suspend access if we reasonably believe these rules are being broken. We will tell you why and, where we can, give you the chance to put it right first.
6. Availability and changes to the service
We work to keep the service available and to plan maintenance for quiet times, but we do not promise that it will be available at all times or free of errors. Unless your signed agreement says otherwise, no service level applies.
We change and improve the service over time.
7. Intellectual property
We own the service, its software and its design, and nothing in these terms transfers them to you. You may use the service for your own business for as long as your agreement with us runs. If you send us suggestions, we may use them freely.
8. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
Otherwise, neither of us is liable to the other for loss of profit, revenue, business or goodwill, or for any indirect or consequential loss. Our total liability to you in any twelve-month period is limited to the charges you paid us for the service in that period, unless your signed agreement sets a different limit.
Inspection results and product information in the service are the records your users create. You remain responsible for the decisions you make on them.
9. Ending the service
Either of us can end the service as set out in your agreement. We may also end it straight away if you seriously break these terms and do not put it right within a reasonable time after we tell you.
When the service ends, your access stops. We will return or delete your data as you instruct, and in any case delete it after a reasonable period, except where the law requires us to keep it.
10. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute about them.
11. Changes to these terms
We may update these terms. If a change is significant, we will email your administrators at least 30 days before it takes effect. The date at the top of this page shows when they last changed.
12. Contact
Questions about these terms:
- By email: [email protected]
- By post: TraceID Ltd, Abacus House, Pennine Business Park, Longbow Close, Huddersfield HD2 1GQ